Below we have compiled several common questions regarding our membership platform, ChamberMaster. ChamberMaster is where you can update your business listing, purchase event tickets, create promotional offers for other businesses and more.
Are you a current member but have yet to login to ChamberMaster?
Simply verify your email here (using the email currently on file with Edmonton Chamber), and you will be sent your login details to the email provided. From here, you can start updating your profile and building your connections.
If you have a question that isn't covered below, please contact us and we'd be happy to help you.
Our online member platform, ChamberMaster, features a Member Information Center (MIC). As a member, your MIC is where you are able to update your information to reflect the latest happenings in your organization – including key staff members, business description, logos and so much more! The information you include within your company profile on the MIC is the details that will appear when fellow members search your business via the business directory.
Note: if there is different company information you want displayed on the business directory, select ‘website information’ on the left panel, unselect the ‘Use Organization Information’ box – this will allow you to update the fields within this page. See screenshot here.
Of course! As a valued member, all of your staff members have access to the benefits of a Edmonton Chamber membership – including discounted event tickets and member rewards and savings.
The recommendation is to have your staff members set-up within the MIC so they have access to features of their membership. To do so, go to go your organization’s MIC and on the left panel under Company, select ‘Employees.’ At the bottom of this page, select ‘Add Employee/Rep.’ Complete the contact information for the staff member including a valid email address. At the bottom of this page, under ‘Login Access’, check this box so the staff member can receive login details to access their personal MIC. If you require assistance, please contact our membership team at firstname.lastname@example.org
Updating your company profile is essential to ensure the details included within our member directory are accurate. Therefore, as other members search your organization, they have the correct information to begin their connections with you! For a step-by-step guide on how to update your company profile, see this PDF guide or video.
- Only contacts identified as primary or billing contact within the MIC have the ability to edit company information.
- The company details included on the general tab will be details placed on the online member directory. If you want different information displayed, select ‘website information’ on the left panel, unselect the ‘Use Organization Information’ box – this will allow you to update the fields within this page. See screenshot here.
Company Information portion is for the primary or billing contacts to update details pertaining to the organization (such as your company’s address, logo, summary of services, etc.); whereas Personal Information is for the staff members of the member company to update with their professional details. This allows them to display or hide their contact details on our directory. For a step-by-step guide on how to update your personal information, please view this PDF how-to or video.
Both a primary contact and billing contact have administrative access to the MIC portal. Both contacts can also revise company information, add employees to the system and review invoices. When choosing a representative for each role, our recommendation is:
- For primary contact, our recommendation is to have a representative who has a strong understanding of the ins-and-outs of your organization – from gauging interest amongst colleagues’ in Chamber events to general business operations. As a primary contact, this representative would receive any communications from our team such as exclusive invitations, membership opportunities, company and system updates, etc.
- If there is a representative who manages incoming and outgoing invoices, this would be the ideal candidate to place as the billing contact. When your membership close to renewal, we will contact this person with invoices, payment inquiries, outstanding balances, etc.
If you wish to transfer the above contacts, this can only be done by a primary or billing contact themselves. Once logged in to the MIC, under the ‘Company Information’ tab on the left side, you can select ‘Employees’ then select the representatives name you wish to edit. You will then have an option to update the user to a primary contact, billing contact or have them remain as an active member.
Important to note: There can only be one (1) billing contact and one (1) primary contact. However, if you want a staff member to perform certain tasks within the MIC, please email our membership team at email@example.com to explore options.
Whether your hosting a gala, fundraiser, open house or community event, you can promote your event with our Community Calendar. Through your MIC Portal, you are able to submit events to be added to this online calendar. Once an event is submitted, our team will review the event and if it is approved, it will appear online. For a step-by-step guide on how to submit an event, please view this PDF how-to or video.
Please note, only a company’s primary contact or billing contact can submit an event to be added to the community calendar. If you want to have another representative to access this feature, please send their contact details to firstname.lastname@example.org and we will provide this access.
Tickets to Edmonton Chamber events are processed through ChamberMaster. To register for an event, simply select register on the event page and a registration window will appear. If you are a member (and in order to receive member only rates and options), log in using your email address currently on file with Edmonton Chamber. For further details on events, please see our events FAQ.
Membership dues are non-refundable, unless you have just recently registered and are within 10 days of payment. Refund requests received more than 10 days after payment is received are not eligible for a refund.
As a member, you have the ability to offer a member to public or member to member deal – including a sales discount, bulk offering or exclusive sale. A member to public deal is an offering that both members and non-members can take advantage of; whereas a member to member deal is an exclusive deal that are offered by members to members only. For a step-by-step guide on how to submit a deal, see this PDF how-to.
Within your MIC, on the left side, select ‘Company Information.’ In the same left navigation panel, select ‘logos’. Here, you can upload or change your logo.
For each of the staff members you want listed, they will have to update a section of their Personal Information. Once they are logged into their MIC, under ‘Display Preferences’ (on the left panel), they will select what information they want shown where. Remember by selecting:
- Public: your contact details to show up under your member organization on the online directory on edmontonchamber.com
- MIC directory: fellow members can access your contact details via the MIC
- Unchecked boxes: these details will remain private
As a Chamber member, you are eligible for discounted digital advertising with the Edmonton Chamber.
To see the latest advertising opportunities and associated rates, see our digital advertising packages here.
Our sponsorship team will work with you to showcase your organization to some of Edmonton’s biggest decision makers. For upcoming opportunities, please contact Nicole Ralph at email@example.com or 780.409.2613