De-coding the Psychological Health and Safety Standard
18 November 2019
Many provinces and territories have new or existing legislation making physical, psychological and social health of employees both a duty and right for both the employer and employee. The Canadian Standards Association (now the CSA Group) has put forth a voluntary Psychological Health and Safety Standard for employers. In fact, Canada is the first country in the world to have a Standard of this kind.
Many employers are taking steps to support psychological health and safety, yet few have comprehensive, evaluated approaches in place. For many, compliance with the standard can seem like a daunting task. We don’t blame you for feeling a little intimidated. The Standard itself is 75 pages and the implementation guide is 160 pages long. And if you are like most professionals or practitioners tasked with supporting employee health and well-being – you are likely wearing a few hats and trying to connect the dots between the Standard, changing legislation, employee wants and needs, corporate demands etc. But, don’t worry, we are here to simplify things and support you along the way.
So, let’s break it down. The following contains the most relevant pieces needed to make a real impact.
Intent of the Standard
Support employers in creating a workplace that “actively works to prevent harm to worker psychological health, including in negligent, reckless, or intentional ways, and promotes psychological well-being.”
- Risk mitigation;
- Cost effectiveness;
- Recruitment and retention; and
- Organizational excellence and sustainability.
The standard outlines a process of how to foster a workplace to actively promote psychological well-being, prevent harm and have resolution processes in place. This process is common for many organizational initiatives and can seem daunting. In our opinion, if you are following a rigorous process, you may as well do it to create a culture of well-being and performance at the same time. So don’t mind the shameless plugs throughout.
- Commit (get a policy in place), get leadership on board (use a business case if needed), engage employees to participate and get involved.
- Develop a plan
- Develop a collective vision and conduct assessments and audits that allow you to celebrate strengths and discover opportunities.
- Assess current risks (using a psycho-social risk assessment as a part of your regular OHS practices) and develop risk mitigation strategies.
- Assess the 13 psycho-social factors with an employee survey and identify ways used to promote psychological health. There are a number of free assessment available.
- Collect data (absenteeism, turnover, disability, employee engagement, organizational audit, EFAP usage, HRA data etc.). The list of options is long, but you can pick what is relevant for your organization.
- Develop objectives and targets based on the assessment and data collected.
- Develop an action plan based on the objectives using a change management system that allows for proper employee engagement and thorough communication.
- Implement ensuring appropriate resources have been allocated and that staff have appropriate time allocated to commit to actions using a change management approach. Use preventative and protective measures.
- Educate, communicate and ensure awareness using multifaceted approaches.
- Have leadership actively champion the work.
- Ensure there are clear roles and responsibilities defined and that change is documented.
- Provide orientation, training and coaching for employees so they can meet the requirements and contribute to fostering psychological health and safety.
- Have a critical event preparedness process in place for individuals and the organization (i.e.-what is the response you will have to events at, or outside of, work to bullying, harassment, death of a family member, etc.).
- Make sure OHS has processes in place for reporting and investigating psychological health and safety incidents that address the root cause. Clearly communicate these processes.
- Evaluation and corrective action
- Regularly audit using the checklist provided in the Standard.
- Assess if targets are being met and compare against the baseline data you collected in step two.
- Ensure there are preventive and correction actions in place as a part of your regular OHS procedures for any issues (i.e.: non conformance, new hazards, etc.).
- Management review and continual improvement
- Review if the process achieved its outcomes, resulted in conformance and was successful.
- Improve the plan.
Taking an integrated approach to improving employee well-being and organizational performance is the most efficient way to make a big impact. If you would like support to create a healthy, high performing work culture that embraces psychological health and safety and access free resources, join Wellness Works Canada to access simple, cost-effective, evidence-informed support, education, tools and resources.
Blog submitted by Chamber Member Wellness Works Canada