Event FAQ
Have some questions about attending one of our events? You've come to the right place! Here are some of our most often asked questions.
The health and safety of guests and staff is our top priority. We aim to take all precautions and preventative measures to lessen the risk of spread of COVID-19. Please become familiar with the following policies and preventative measures. These policies will need to be adhered to by all guests, participants, and staff at all events.
Do not attend an in-person event if you:
- Have a fever, cough, runny nose, sore throat, or shortness of breath or difficulty breathing
- Have been in close contact with a confirmed or probable case of COVID-19
Prior to Event
To support public health contact tracing efforts, please ensure the names of each in-person registrant have been identified and listed. If you purchase tickets for tickets, please either:
- Login to ChamberMaster, the ticketing system, to add each guest name and a valid email address.
- Or email guest names and valid email addresses to events@edmontonchamber.com
Protecting Yourself & Others
- In accordance with Edmonton bylaws, upon entering the event venue, a mask or face covering is mandatory.
- Respect social distancing and wear a mask when closer than 2 metres with others wherever possible.
- Practice good hand hygiene by using hand sanitizer frequently and washing your hands for at least 20 seconds with warm water and soap.
- Cover coughs and sneezes and stay home if you are sick.
- Avoid touching your face.
- Cheering, hand shaking, and high-fives are high risk activities and should not occur.
- All seating arrangements will adhere to physical distancing guidelines. Please refrain from moving furniture including chairs and tables.
Our Commitment to Safety
- Frequently touched objects and surfaces will be regularly cleaned and disinfected.
- In indoor spaces, Edmonton Chamber staff shall wear a mask or face covering at all times.
- A reduced number of event tickets are available to remain under the maximum gathering restrictions.
- Registration is through a plexi-barrier.
- Food and beverage options adhere to government regulations.
- Hand sanitizer will be readily available to maintain good hand hygiene for staff and guests.
- Where possible, contactless or low touch transactions have been established.
If an event requires a specific safety procedure not mentioned above, guests will be notified of the specific protocol by our events team prior to the event.
In-person Events Refund Policy (COVID-19)
To help ease uncertainty during this time, we have adjusted our in-person refund policy to ensure the health and safety of guests for our in-person events. If you are experiencing COVID-19 symptoms, are waiting test results, or are self-isolating, please review the options below.
Up to 3 business days prior to the event, choose:
- Option 1: Transfer your in-person ticket to another guest.
- Option 2: Change your in-person ticket to a virtual ticket to enjoy the event online.
- Option 3: Receive a refund for your in-person event ticket.
Due to venue restrictions, refunds cannot be administered 3 business days or less prior to the event. However, you may choose:
- Option A: Transfer your in-person ticket to another guest.
- Option B: Change your in-person ticket to a virtual ticket to enjoy the event online.
For online/virtual events or if you are unable to attend an in-person event for a reason unrelated to COVID-19, please refer to our Standard Event Refund Policy.
Everyone’s safety is the responsibility of all of us. We have put these preventative measures in place to reduce the spread of COVID-19. We thank you in advance for your commitment and dedication to upholding these policies and procedures.
If you have any questions surrounding event safety, please contact events@edmontonchamber.com
We are proud to host a variety of events that cater to a number of different industries and the businesses our members represent. Our events range from signature events, such as the annual Chamber Ball or Mayor’s Address, to educational workshops and advocacy events with political leaders! Most of our events also feature time for networking and connecting with fellow guests. For our current listing of events, view our events calendar here.
Tickets to Edmonton Chamber events are processed through ChamberMaster, our new online member platform introduced in October 2019. To register for an event, simply select register on the event page and a registration window will appear. If you are a member (and to receive members-only rates and options), log in using the email address currently on file with the Edmonton Chamber.
Note: If you have yet to log in to ChamberMaster, select Forgot Your Password and enter your email address on file. Your login details will then be sent to the email address provided. If you require further assistance, please email our membership team at membership@edmontonchamber.com
After registering for an event online, an electronic ticket will be sent to the email address used to register. Just like a hockey game, play or concert, you must present your ticket at the event in order to enter. Each ticket has a QR code (similar to a barcode) which allows our system to register you upon entry.
When you arrive at the event, display your emailed ticket on your smartphone or provide a printout of your ticket so that the QR code can be scanned by a member of our team. For e-tickets, please ensure the QR code is visible and accessible by downloading the email graphics.
Standard Event Refund Policy:
For the average event, refunds for event ticket purchases are available up to 7 business days prior to the event. Due to venue restrictions and requirements for final attendance numbers, refunds cannot be administered 7 business days or less prior to the event.
To request a refund, please contact our events team at events@edmontonchamber.com
In-person Events Refund Policy (COVID-19):
To help ease uncertainty during this time, we have adjusted our in-person refund policy to ensure the health and safety of guests for our in-person events. If you are experiencing COVID-19 symptoms, are waiting test results, or are self-isolating, please review the options below.
Up to 3 business days prior to the event, choose:
- Option 1: Transfer your in-person ticket to another guest.
- Option 2: Change your in-person ticket to a virtual ticket to enjoy the event online.
- Option 3: Receive a refund for your in-person event ticket.
Due to venue restrictions, refunds cannot be administered 3 business days or less prior to the event. However, you may choose:
- Option A: Transfer your in-person ticket to another guest.
- Option B: Change your in-person ticket to a virtual ticket to enjoy the event online.
For online/virtual events or if you are unable to attend an in-person event for a reason unrelated to COVID-19, please refer to our Standard Event Refund Policy.
Opportunities North 2020 Refund Policy*:
Due to logistics surrounding the event, there are different refund policies in place for the Opportunities North Conference. Please refer to the following dates for refunds.
- Up to and including April 12, 2020 - full refund less $25 administration fee.
- April 13 - May 17, 2020, inclusive - 50% refund less $25 administration fee.
- May 18, 2020 and later - no refunds will be given.
*In the situation of event cancellation, a full refund will be provided.
Yes, you can transfer your ticket to another person. This can be done up to 24 hours prior to the event. Unfortunately, if there is less than 24 hours until an event, tickets are nontransferable.
To transfer a ticket: Simply log in to your Member Information Center (MIC) portal and select the events icon. On the left-side panel, select ‘Events I’ve registered for’ to view your tickets. Select the event ticket you wish to transfer, then change the registrant’s name and insert a valid email to begin the transfer process. The recipient will then receive the ticket by email.
When registering for an event, please indicate any dietary restrictions and/or allergies in the comments section. If this window does not appear, please email our events team at events@edmontonchamber.com at least one week prior to the event. In your email, please note the event you are attending and identify your allergies. Our team will then do our best to accommodate you!
Please note that due to venue restrictions for catering orders, allergies that are not mentioned in advance may not be able to be accommodated.
Of course! When registering for an event, select the ‘Add Attendee’ button to include as many guests as you require. Enter the names and contact information (including a valid email address) for each of your attendees to ensure they receive their tickets, as well as any updates and confirmations.
Unfortunately, we are unable to do multiple registrations for our online experiences. This ensures that we receive email addresses for every attendee and that they will receive their customized login credentials directly, prior to the event, providing greater security for our presenters and guests.
It is important to provide the names and contact information of all attendees. When registering for an event, enter the names and contact information of all confirmed guests. As additional guest names are confirmed, you can go into your ticket purchase and update your registration information. Important to note, when updating information, please ensure you select "next" as the system will then prompt you to resend all tickets. (If you select the save and close option, unfortunately the tickets will not be sent).
Additional guest names can be added up to 24 hours prior to the event, after this time the event list is locked down. By adding the names and providing valid email addresses for all your guests, you will ensure they receive their tickets, as well as any email updates and confirmations.
We strongly recommend that you include the names of all attendees and their contact information when registering for an event. This way each attendee receives an individual ticket by email and can enter the event on their own, ensuring the best guest experience.
Please direct all media inquiries to Lisa Blahey at lblahey@edmontonchamber.com or 780.409.2143.
Media must register upon arriving at an event.
The Community events listed in our Community Calendar are created and produced by our members. We help to promote these events through our calendar but have no direct involvement.
If you have a question regarding one of these events, the content, tickets and/or refunds, please contact the event host/producer.
Working with our venue partners, we encourage everyone to follow the recommended precautions as advised by Alberta’s health officials, including:
- Maintain a physical distance of 2 metres between you and others
- Wash your hands often with soap and water for at least 20 seconds
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Cover coughs and sneezes and stay home if you are sick
- Avoid shaking hands and other forms of physical contact, instead use another form of greeting/acknowledgment
- Wear a mask to protect others and yourself
Based on the recommendations from health officials, please do not attend events if you are feeling sick or are in close contact of a person who tested positive for COVID-19. Also, consider not attending if you have any underlying health conditions that may be impacted by a respiratory illness.
If you have further questions regarding COVID-19, please visit our resources page.