Event FAQ
Have some questions about attending one of our events? You've come to the right place! Here are some of our most often asked questions.
We are proud to host a variety of events that cater to a number of different industries and the businesses our members represent. Our events range from signature events, such as the annual Chamber Ball or Mayor’s Address, to educational workshops and advocacy events with political leaders! Most of our events also feature time for networking and connecting with fellow guests. For our current listing of events, view our events calendar here.
Tickets to Edmonton Chamber events are processed through ChamberMaster, our new online member platform introduced in October 2019. To register for an event, simply select register on the event page and a registration window will appear. If you are a member (and to receive members-only rates and options), log in using the email address currently on file with the Edmonton Chamber.
Note: If you have yet to log in to ChamberMaster, select Forgot Your Password and enter your email address on file. Your login details will then be sent to the email address provided. If you require further assistance, please email our membership team at membership@edmontonchamber.com
After registering for an event online, an electronic ticket will be sent to the email address used to register. Just like a hockey game, play or concert, you must present your ticket at the event in order to enter. Each ticket has a QR code (similar to a barcode) which allows our system to register you upon entry.
When you arrive at the event, display your emailed ticket on your smartphone or provide a printout of your ticket so that the QR code can be scanned by a member of our team. For e-tickets, please ensure the QR code is visible and accessible by downloading the email graphics.
For the average event, refunds for event ticket purchases are available up to 7 business days prior to the event. Due to venue restrictions and requirements for final attendance numbers, refunds cannot be administered 7 business days or less prior to the event.
To request a refund, please contact our events team at events@edmontonchamber.com
Opportunities North 2020 refund policy*:
Due to logistics surrounding the event, there are different refund policies in place for the Opportunities North Conference. Please refer to the following dates for refunds.
- Up to and including April 12, 2020 - full refund less $25 administration fee.
- April 13 - May 17, 2020, inclusive - 50% refund less $25 administration fee.
- May 18, 2020 and later - no refunds will be given.
*In the situation of event cancellation, a full refund will be provided.
Yes, you can transfer your ticket to another person. This can be done up to 24 hours prior to the event. Unfortunately, if there is less than 24 hours until an event, tickets are nontransferable.
To transfer a ticket: Simply log in to your Member Information Center (MIC) portal and select the events icon. On the left-side panel, select ‘Events I’ve registered for’ to view your tickets. Select the event ticket you wish to transfer, then change the registrant’s name and insert a valid email to begin the transfer process. The recipient will then receive the ticket by email.
When registering for an event, please indicate any dietary restrictions and/or allergies in the comments section. If this window does not appear, please email our events team at events@edmontonchamber.com at least one week prior to the event. In your email, please note the event you are attending and identify your allergies. Our team will then do our best to accommodate you!
Please note that due to venue restrictions for catering orders, allergies that are not mentioned in advance may not be able to be accommodated.
Of course! When registering for an event, select the ‘Add Attendee’ button to include as many guests as you require. Enter the names and contact information (including a valid email address) for each of your attendees to ensure they receive their tickets, as well as any updates and confirmations.
It is important to provide the names and contact information of all attendees. When registering for an event, enter the names and contact information of all confirmed guests. As additional guest names are confirmed, you can go into your ticket purchase and update your registration information. Important to note, when updating information, please ensure you select "next" as the system will then prompt you to resend all tickets. (If you select the save and close option, unfortunately the tickets will not be sent).
Additional guest names can be added up to 24 hours prior to the event, after this time the event list is locked down. By adding the names and providing valid email addresses for all your guests, you will ensure they receive their tickets, as well as any email updates and confirmations.
We strongly recommend that you include the names of all attendees and their contact information when registering for an event. This way each attendee receives an individual ticket by email and can enter the event on their own, ensuring the best guest experience.
Please direct all media inquiries to Lisa Blahey at lblahey@edmontonchamber.com or 780.409.2143.
Media must register upon arriving at an event.
The Community events listed in our Community Calendar are created and produced by our members. We help to promote these events through our calendar but have no direct involvement. If you have a question regarding one of these events, the content, tickets and/or refunds, please contact the event host/producer.
We are closely monitoring the ongoing conditions of the COVID-19 virus. At the time of posting this statement, the Public Health Agency of Canada as well as Alberta Health Services has assessed the public health risk associated with COVID-19 as low for Canada and Alberta.
We continue to welcome guests to our events. Working with our venue partners, we encourage everyone to follow the recommended precautions as advised by Alberta’s health officials, including:
- wash your hands often with soap and water for at least 20 seconds
- avoid touching your eyes, nose, or mouth with unwashed hands
- avoid close contact with people who are sick
- avoid shaking hands and instead use another form of greeting/acknowledgment
Based on the recommendations from health officials, please do not attend events if you are feeling sick or have recently returned from an affected area. Also, consider not attending if you have any underlying health conditions that may be impacted by a respiratory illness.
If you have further questions regarding COVID-19, please visit our resources page.